Welcome to Castle Gardens. Castle Gardens ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://castlegardensilm.com/ (the "Site") and utilize our catering and event booking services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, email address, telephone number, and event details (e.g., event dates, locations, guest counts) that you voluntarily give to us when you fill out contact forms, request a quote, or book an event.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you process a deposit or payment for our catering services. We use secure third-party payment processors, and we do not store full credit card details on our servers.
Automatically Collected Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Provide quotes, custom menus, and fulfill catering and event service requests.
Respond to your customer service requests, inquiries, and comments.
Process transactions and send related information, including booking confirmations and invoices.
Send you technical notices, updates, security alerts, and administrative messages.
Communicate with you regarding new services, offers, or upcoming events (you may opt out at any time).
Monitor and analyze usage and trends to improve your experience with our website.
3. SMS/Text Messaging Policy
If you provide your mobile phone number, you may receive SMS/text messages from us regarding your quotes, event details, or promotional offers.
Consent: By providing your phone number, you consent to receive text messages from Castle Gardens.
Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
Data Sharing Restriction: Mobile information and consent data will not be shared with any third parties or affiliates for marketing or promotional purposes. All sharing of SMS data is strictly limited to our direct service providers solely for the purpose of communicating with you about your Castle Gardens event.
4. Use of Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. You can remove or reject cookies via your browser settings, but be aware that such action could affect the availability and functionality of the Site.
5. Disclosure of Your Information
We will not sell, rent, or trade your personal information to outside parties. We may share information we have collected about you in certain situations:
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services (e.g., LeadConnector/GoHighLevel), and customer service.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Privacy Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, to request that your personal data be corrected or deleted, and to request to opt out of the sale of your personal data (though we do not sell your data).
Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Clicking the "unsubscribe" link located at the bottom of any marketing email you receive from us.
Contacting us using the contact information provided below.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Castle Gardens Email: [email protected] Phone: 877-732-2785 Website: https://castlegardensilm.com/